Refund policy

Return & Refund Policy

At Jewe Lense, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete order, please contact us so we can assist you.

Returns

For hygiene and safety reasons, contact lenses that have been opened, worn, or used cannot be returned or exchanged.

A return may be accepted if:

  • You received the wrong product.

  • The product arrived damaged or defective.

  • The package was damaged during delivery.

  • You received an incomplete order.

  • The product is unopened and in its original packaging, subject to our return conditions.

Return Conditions

To be eligible for a return:

  • The product must be unopened and unused.

  • The original packaging, labels, and seals must be intact.

  • You must provide your order number and proof of purchase.

  • The return request should be submitted within [7/14] days of receiving your order.

Non-Returnable Items

The following items cannot be returned:

  • Opened contact lenses.

  • Used or worn contact lenses.

  • Products with broken or removed seals.

  • Products damaged after delivery due to improper handling.

  • Items purchased under a final-sale or non-returnable promotion.

Damaged or Incorrect Orders

Please inspect your order as soon as you receive it.

If you receive a damaged, defective, or incorrect product, contact us within [24/48 hours] with your order number and clear photos of the product and packaging.

After reviewing your request, we may offer a replacement, store credit, or refund, depending on the situation.

Refunds

Once your return is approved and received, we will inspect the product.

If approved, your refund will be processed through the original payment method or another available method agreed upon with you.

Refund processing time may vary depending on your payment provider or bank.

Exchanges

We may offer an exchange for eligible unopened products. Exchanges are subject to product availability.

Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as sending the wrong item or a defective product.

Return shipping costs may be the responsibility of the customer unless the product was damaged, defective, or incorrectly shipped by us.

How to Request a Return

Please contact us at:

Email: jewelense5@gmail.com
WhatsApp: +92317 3375927
Phone:+92317 3375927

Please include your order number, reason for return, and relevant photos if applicable.

We reserve the right to refuse a return or refund if the product does not meet our return conditions.

Jewe Lense reserves the right to update this Return & Refund Policy at any time.